As you may have noticed, I had some hosting issues last week. I have used Domain.Com as my domain name registrar for about a year, but used a free hosting site called Hostzilla – until last week.
Hosting Fine Print
Last week, they suspended my account without warning for exceeding bandwidth. I had uploaded some Linux disk images and was sharing them with some friends. I checked my account and I had “Unlimited Bandwidth”. Or so I thought, I now know the Acceptable Use Policy has a statement about exceeding bandwidth:
… Services are intended for normal use only, and any activity that results in excessive usage that is inconsistent with normal usage patterns is strictly prohibited. HostZilla reserves the right to suspend, discontinue or delete the accounts of Users whose use of disk space, bandwidth or other resources results in or presents the risk of degradation of service to other customers, regardless of the amount of disk space, bandwidth or other resources included in the User’s plan.
I confirmed with tech support and customer service, there was not a set limit and there was no warning. Just like that, my account was suspended and I was given a small opportunity to recover my data.
I’m sorry for going cheep – now I’m back on the best hosting I’ve ever used – Domain.Com
Moral of the story?
- don’t expect service you don’t pay for.